Policies
Shipping & Returns
Everything you need to know about getting your order
Processing Time
3–5 business days
Free Shipping
On orders over $150
Easy Returns
30-day return window
Shipping Policy
Order Processing
All orders are processed within 3–5 business days (Monday through Friday, excluding holidays). Orders placed on weekends or holidays will begin processing on the next business day. You will receive an email confirmation once your order has been placed and another notification when your order has shipped.
Shipping Options
| Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–8 business days | $7.99 (Free over $150) |
| Express Shipping | 2–3 business days | $19.99 |
| Overnight Shipping | 1 business day | $39.99 |
| International | 10–21 business days | Calculated at checkout |
* Delivery times are estimates and do not include processing time. Chic by Giselle is not responsible for delays caused by the carrier.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website. Please allow up to 24 hours for tracking information to update.
International Orders
We ship worldwide! International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total. Chic by Giselle is not responsible for any delays caused by customs processing.
Return Policy
Return Window
We accept returns within 30 days of the delivery date. Items must be in their original condition — unworn, unwashed, and with all original tags attached. Returns outside this window will not be accepted.
Hair Product Returns
Due to hygiene reasons, hair products (bundles, wigs, closures, frontals) can only be returned if:
- ✦The hair has NOT been installed, cut, or altered in any way
- ✦The hair is still in its original weft/packaging
- ✦The item has not been washed, colored, or heat-styled
- ✦The return is initiated within 30 days of delivery
Clothing Returns
Clothing items must be unworn, unwashed, and in their original condition with all tags attached. Items showing signs of wear, stains, or damage will not be accepted for return. Sale items are final sale and cannot be returned.
How to Initiate a Return
- 1Email us at [email protected] with your order number and reason for return
- 2Our team will review your request and respond within 1–2 business days
- 3If approved, you will receive a return shipping label via email
- 4Pack your items securely in the original packaging if possible
- 5Drop off your package at the designated carrier location
- 6Once received and inspected, your refund will be processed within 5–7 business days
Non-Returnable Items
The following items cannot be returned: installed or altered hair, sale/clearance items, gift cards, and items marked as final sale.
Exchanges
We currently do not offer direct exchanges. If you would like a different size, length, or texture, please return your original item (if eligible) and place a new order. This ensures you receive your new item as quickly as possible. Contact us at [email protected] if you need assistance.